Frequently Asked Questions

MeSnap is a 3D printed card holder with built-in MagSafe magnets and NFC technology. It allows you to securely attach any daily-use cards (travel card, gym card, driver's license, university ID, etc.) to your iPhone using MagSafe technology. The embedded NFC chip lets you share your contact information when someone taps their phone against it. MeSnap can also be used with a standard lanyard if you prefer.

MeSnap is compatible with all MagSafe-enabled iPhones, which includes the iPhone 12 series and newer. The magnetic attachment is optimized for these models, providing a secure fit.

When you first get your MeSnap, simply tap it against your phone and it will redirect you to begin.mesnap.app. Enter your email address that was sent on your receipt and add the links you wish to share. This information gets sent to us and communication is handled via WhatsApp or email. We'll then update the NFC link in the backend for you. After setup, anyone can tap their phone against your MeSnap to access your shared information.

MeSnap is designed to fit standard credit card sized cards (3.37 × 2.125 inches or 85.6 × 54 mm), which includes university ID cards, travel cards, gym cards, driver's licenses, and most other daily-use cards.

No, MeSnap's magnets do not interfere with any RFID functionality of cards or NFC technology. You can tap your card for building access, meal plans, travel, gym entry, and other services whether the card stays attached to your phone or is removed from the MeSnap holder.

Shipping takes 2-7 days depending on your location. Within the UK, delivery is 2-3 days. International shipping takes 3-7 days and costs only £3.45 worldwide.

Yes, we ship internationally to most countries worldwide for a flat rate of £3.45. International delivery takes 3-7 days. Please note that import duties and taxes may apply depending on your country's regulations.

We accept Apple Pay, Google Pay, and all major credit cards (Visa, Mastercard, American Express). All payments are processed securely through our encrypted payment system.

If your MeSnap product is damaged within 2 months of receiving your order, we will send you a replacement MeSnap at no additional cost. Please contact us at admin@mesnap.app with your order details and photos of the damage to process your replacement.

To initiate a return or exchange, email us directly at admin@mesnap.app with your order details and reason for return. We will respond promptly to help resolve any issues with your MeSnap product.